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Learn more about my experiences.
Sanctuary at Daytona stands as the culmination of my professional experience, bringing together over a decade of leadership in property management, operations, and team development. This role has provided the opportunity to apply and refine a broad array of skills in a dynamic and demanding environment. From strategic rate management and revenue optimization to comprehensive team onboarding, training, and performance management, I have been deeply involved in every operational facet of the community.
My responsibilities extend to handling complex personnel matters, including coaching, corrective action, and terminations, always with a focus on fairness, accountability, and maintaining a positive organizational culture. I’ve successfully led multiple project management efforts, coordinated with a wide variety of vendors to ensure high-quality service delivery, and managed long-term vendor relationships to maximize efficiency and cost-effectiveness.
Resident retention has been a core priority, and I’ve worked closely with my team to implement programs and service enhancements that foster community engagement, satisfaction, and loyalty. Additionally, I have organized and facilitated numerous corporate trainings and workshops, ensuring team members are aligned with both company standards and community-specific goals. I take great care in planning and executing meetings that are not only efficient but outcome-driven—ensuring that every team member is equipped with the tools and clarity needed to move initiatives forward.
What sets Sanctuary at Daytona apart is not just the scale of our operations but the challenges we’ve overcome. Through a combination of strategic foresight, adaptability, and collaboration, our team has consistently navigated complex obstacles while delivering high-performance outcomes. Week after week, we have exceeded expectations and outperformed local market trends—both in occupancy and operational benchmarks—demonstrating resilience, innovation, and a shared commitment to excellence.
This role has allowed me to leverage the full depth of my expertise in leadership, operations, and hospitality, and it continues to affirm my belief in the value of people-first management, data-informed decision-making, and a relentless drive to improve.
One Cardinal Way was built with hospitality in mind. Working with the Saint Louis Cardinals, this elevated high rise offers unparalleled amenities including skybox seating over Busch Stadium, full service bar, concierge, dry cleaning, and 30,000 square feet of amenity space. Through my tenure with Cordish Living, I offered continuous collaboration and problem solving through all seasons. Collaboration with over five different vendors is a daily task to ensure smooth operation. Additional details of my responsibilities and accomplishments with Cordish Living can be given upon request.
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PALM DESIGN CO.
Hope in a Pandemic
Palm Design Company, PDC, is the product of my personal mission statement: To Help Others Live Easier.
For nearly five years I have studied the science behind consumer buying behavior, organizational behavior, and the influence of cultural trends on business-to-consumer interactions. It became evident during the unfolding of the COVID-19 pandemic that larger organizations invested greatly in this field while smaller organizations could not afford these expenses.
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Following a two-month hiatus after leaving Greystar in August of 2020, PDC was born. An existing fascination with west coast mid-century design provides clear insight as to how PDC got its name and logo. The clean lines, simplistic color choices, and letter-graph follow current trends while giving a nod to the mid-mod style.
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It is now time to get to the nitty-gritty.
Using the advanced knowledge of entrepreneurship, Microsoft Office, and accounting, relevant workbooks were created for record-keeping, quoting, and invoice. Appropriately so, a business plan followed. This included client outreach, market analysis, billing structuring, etc.
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Seeing PDC come into fruition with the addition of my first large account- I&M Machine & Fabrication- expressed to me the potential nested in a single idea. Much of my work following can be found under Expressions.
GREYSTAR | SANCTUARY AT WESTPORT
America's Largest Property Management Company
A good leader always gives credit where credit is due.
I began as a resident of The Sanctuary, the first resident to be specific. Acting as a guinea pig in the lease-up process, I became very fond of the office staff just as they did of me. A few months had passed before a position opened for leasing professionals. I had never worked in the multi-family industry, however, Rick Newton saw potential in my personality and skill set. Without an interview, I was hired.
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August of 2018 was the start of a journey that would lead me to success.
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Bringing to the office a diverse skillset from my understanding of marketing, consumer behavior, and the move-in experience, I offered a dynamic approach to leasing. Previous experience at the time included retail along with specific studies of aviation business from Embry Riddle Aeronautical University. To my surprise, there are many parallels between airport operations/marketing and the multi-family industry.
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I excelled in this position; renting over 100 units in my first 6 months. It was also at this time that I managed a full-time school agenda (full-time student), a work schedule of 40+ hours/week, and maintained a household with my dog Apollo (full-time adulting). From this dedication and work ethic, I developed an immunity to stress in high-workload situations.
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Around six months before my departure with Greystar, I began my training to assume the assistant community manager position. I had already assumed some of the responsibilities such as Excel workbook keeping and reports, resident billings, and training events. I was often referred to by the office staff when assistance was needed with the workbooks. Because of my hefty schedule, it was required of me to work every weekend for nearly 2 years. Through this scheduling, I was often the only employee in the office to manage the community. What a great experience I had through this privilege.
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I fine-tuned my customer service skills, Microsoft office skills, data analyzing skills, market surveying, and many more. I developed a competitive advantage in the industry through my ability to "turn around" a bad guest experience and gain reputability.
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It is for this opportunity that I thank Rick Newton, and for the invaluable knowledge: Kimberly Polito.
Key Competencies: One-Site, Entrata, Yardi
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RELEVANT DOCUMENTS
CRITERIA
Workplace Insight
Criteria Workplace Insight is an assessment of my soft skills in a corporate environment. Identifying my four most notable traits as motivated, independent/aggressive, competitive, intellectually curious. Take a look at my other metrics!
ABBREVIATED CV
(Resume)
This document serves as my resume. If you are a potential employer, this document was provided to you and likely directed you to this site.
EQ IN BUSINESS
ENGL 222: Business Communication
Attached is a group project completed in December of 2020. As my group and I discussed the importance of EQ (emotional quotient) intelligence in business, you will find my responsible portion under Trait Theories (p. 8-12).